Recover the NDIS Revenue
Your Billing System is Missing
We audit your claims, service agreements, and support delivery data against the NDIS Pricing Arrangements. We recover every dollar lost to wrong line items, incorrect time bands, missed ratios, and underclaimed public holidays.
NDIS Providers Who Want to Stop Losing Revenue to Billing Errors
If you deliver NDIS supports in Australia, there are categories of revenue you are almost certainly underclaiming. We find them.
Where NDIS Providers Lose Money
These are the four categories of NDIS billing errors we find in almost every audit. Most providers have no idea how much they are losing each week.
Underbilling Against Delivered Hours
Rostered hours that were delivered but never claimed. Usually caused by missing shift notes, timesheet to claim mismatches, or staff logging hours in the wrong system.
Incorrect Line Items and Time Bands
Weekday Daytime claimed instead of Weekday Evening. Standard rate claimed instead of TTP. CP category claimed when CB was appropriate. These errors often sit hidden inside your claims for months.
Ratio, Travel, and Public Holiday Errors
1:2 and 1:3 ratios billed as 1:1. Travel time and non labour costs never claimed. Public holiday loading missed entirely. Each category alone can represent thousands per month for an average provider.
Compliance and Documentation Gaps
Service agreements that do not match what you are billing. Progress notes that cannot support the line item claimed. Documentation gaps that create both claim risk and audit risk at the same time.
How We Find Revenue Your NDIS Billing System Missed
We run your last 12 months of claims through a structured NDIS invoice audit designed to catch every category of billing error. Here is what we actually look at.
Invoice and Claim Audit
We reconcile every invoice and PRODA claim line against the original roster, progress notes, and participant plan. Any claim without a matching delivery record is flagged. Any delivery without a matching claim becomes a recovery opportunity.
Line Item Code Mismatches
We test every claim against the correct code for that support. Community Participation (CP) misclassified as Capacity Building (CB). Daily Activities (ADL) claimed at the wrong intensity. SIL shifts billed under the wrong time band. The single biggest source of recoverable revenue in most audits.
Time Band Errors
NDIS rates change based on the time of day the support was delivered. Weekday Daytime, Weekday Evening, Saturday, Sunday, and Public Holiday each carry different rates. We check every shift against the correct band, then calculate the exact underclaim.
Ratio Errors (1:1, 1:2, 1:3)
Group supports must be billed at the correct participant to worker ratio. Providers often bill 1:1 when the support was actually 1:2 or 1:3. This is both a compliance issue and, when the error runs the other way, a revenue recovery opportunity.
Public Holiday and Loading Mischarges
Public holiday rates are materially higher and are frequently missed entirely, especially by providers relying on manual claim entry. We catch every missed PH shift across the audit period and quantify the recoverable amount.
Travel, Non Face to Face, and Cancellation Claims
Travel time under Provider Travel rules. Non face to face activities where claimable under the plan. Short notice cancellations under the current NDIS cancellation policy. All three are routinely left on the table.
NDIS Consulting Services Built Around Revenue
Six services that recover revenue, fix the process that was losing it, and protect you from audit exposure.
NDIS Revenue Audit and Recovery
We analyse 12 months of claims, timesheets, and service records to pinpoint every underclaim. Then we prepare and submit the recovery claims.
See how this works →NDIS Billing and Claims Fix
We rebuild your claiming process from the ground up: correct line item usage, PRODA submission, reconciliation, and rejection management.
See how this works →NDIS Service Agreement Help
Compliant, participant ready service agreements that match what you are billing, define supports clearly, and satisfy NDIS audit review.
See how this works →SIL Billing Audit
Deep audit of SIL shifts, rosters, and claims. We catch ratio errors, shift overlap claims, and time band mismatches specific to SIL delivery.
See how this works →Financial Reporting and Insights
Monthly dashboards showing revenue by category, claim rate, rejection rate, and margin by support type. You see where your money is coming from and where it is stuck.
See how this works →NDIS Compliance Consultant
Documentation, policies, and evidence ready for NDIS Quality and Safeguards Commission audits. We build the folder, we do not just point at the gaps.
See how this works →Built by an NDIS Operator, Not a Generalist Consultant
RDS Advisory is run by people who have managed NDIS claims inside provider operations. We have worked across SIL, support coordination, and community participation supports. We have handled PRODA claim submission, resolved portal rejections, and built the internal review processes that stopped them returning.
We do not sell generic business consulting. We do one thing. We find the revenue your billing system is missing, then we fix the process so it stops missing it.
Start With a Free AuditBuilt on NDIS Operations
Our audit approach was built from inside real provider billing teams, not from a consulting playbook.
Every Finding Tied to a Dollar Value
We quantify every issue. If a fix is worth $400 a month to you, we say so. No abstract recommendations.
We Fix, We Do Not Just Report
We submit the recovery claims, rewrite the service agreements, and rebuild the reconciliation workflow. You get the outcome.
Process Built to Scale With You
The systems we install work whether you have 20 participants or 500. No rebuild needed when you grow.
What We Know About NDIS Billing
Revenue recovery only works if the person doing the audit knows the rules cold. This is the technical surface area we work across every day.
Real NDIS Providers. Real Revenue Recovered.
Examples of what we have found inside provider billing data. Figures are de identified.
Problem
Cashflow was tight despite strong utilisation. Leadership suspected underbilling but could not locate it.
What We Found
- $[XX,XXX] in weekend SIL shifts claimed at weekday rates over 9 months
- $[X,XXX] in public holiday loadings not claimed across 4 PH periods
- $[X,XXX] in 2:1 ratio supports billed as 1:1
What We Fixed
Rebuilt the weekly claim review checklist. Corrected and resubmitted all in period claims. Retrained the rostering coordinator on time band rules.
Problem
Claim rejections had been running above 15 per cent for 6 months. Admin team could not identify a pattern.
What We Found
- $[XX,XXX] in claims rejected for expired plan periods never resubmitted
- $[X,XXX] in support coordination hours logged but never invoiced
- $[X,XXX] in TTP line items claimed at standard rates
What We Fixed
Built a plan expiry tracker. Reset the claim cadence to fortnightly. Rewrote the TTP claim policy and retrained the billing officer.
Problem
Leadership was preparing for a Quality and Safeguards Commission audit with inconsistent documentation across 3 sites.
What We Found
- $[XX,XXX] in service agreement mismatches between what was documented and what was claimed
- $[X,XXX] in ADL shifts billed at the wrong intensity tier
- Documentation gaps across 24 participant files
What We Fixed
Rewrote 24 service agreements. Closed all documentation gaps. Prepared the full audit evidence pack.
Four Steps to Financial Clarity
A structured methodology that takes you from confusion to control.
Review and Setup
We conduct a deep dive into your current claiming data, service agreements, systems, and operational workflows to establish a clear baseline.
Identify Gaps
We map every revenue leak, compliance gap, and operational inefficiency. Each finding is quantified in dollars so you know exactly what is at stake.
Fix and Implement
We do not just report. We rebuild. New processes, corrected claims, updated agreements, and trained staff.
Ongoing Monitoring
We track your financial performance monthly, catch new issues before they compound, and protect your revenue long term.
Common Questions About NDIS Revenue Audits
Straight answers to what providers ask us most.
How long does an NDIS revenue audit take?
What does a revenue audit cost?
Do I need to give you PRODA access?
How do you actually find underclaimed revenue?
Can you also help with NDIS Commission audits?
Do you work with SIL providers specifically?
What if you do not find anything worth recovering?
Book Your Free NDIS Revenue Audit
You give us 45 minutes and read only access to a claim export. We give you a list of every revenue gap we can see, with a dollar estimate on each. If there is nothing worth recovering, we say so. If there is, you choose how you want to engage.
You send a read only claim export. We guide you.
We run the audit inside 5 to 7 business days.
You get a written findings report with dollar values.
You decide if you want us to recover and rebuild, or not.